Privacy Policy

Effective Date: March 2024

Start Skydiving (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with applicable laws and regulations in the United States.

1. Information We Collect

We may collect the following types of personal information from customers and website visitors:

• Contact Information: Such as name, email address, phone number, and mailing address.
• Payment Information: Such as credit card details or other payment information for booking skydiving experiences.
• Demographic Information: Such as age, gender, and location.
• Skydiving Experience Information: Such as jump preferences, dates of jumps, and experience level.
• Communication Preferences: Such as whether you wish to receive marketing communications from us.

2. Purpose of Data Collection

We use the personal information we collect for the following purposes:

• To process bookings and payments for skydiving experiences.
• To communicate with customers regarding their bookings, inquiries, or requests.
• To personalize and improve our services, website, and customer experience.
• To send promotional offers, newsletters, and marketing communications, where permitted by law.
• To comply with legal obligations and enforce our terms and policies.

3. Information Sharing and Disclosure

We may share personal information with the following parties:

• Service Providers: We may share personal information with trusted service providers who assist us in operating our website, processing payments, and delivering services.
• Legal Compliance: We may disclose personal information when required by law or to respond to legal requests, court orders, or government inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

4. User Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories of personal information we have collected, the sources of the information, the purposes of collection, and the categories of third parties with whom we share personal information.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

If you are a Nevada resident, you have the right to opt-out of the sale of your personal information under the Nevada Online Privacy Protection Act (Nevada OPPA).

5. Data Security Measures

We take appropriate measures to safeguard and protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention Policy

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to analyze usage patterns. You can manage your cookie preferences through your browser settings.

8. Children’s Privacy:

Our services are not directed to children under 13 years old, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately at [email protected].

9. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes to this policy by posting the updated Privacy Policy on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Start Skydiving, LLC
Middletown Regional Airport
1711 Run Way
Middletown, OH 45042

[email protected]
(513) 422-JUMP (5867)
(877) GOJUMP2

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Thank you for choosing Start Skydiving for your skydiving experience!