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Privacy Policy

Start Skydiving’s Privacy Policy Statement

This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. Personally Identifiable Information (PII), as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.

SECTION 1 – What Personally Identifiable Information (PII) do we collect from the people that visit our blog, website, or app?

When you register on our site, make a purchase on something from our store, as part of the buying and selling process, place an order on our site, book a reservation, sign up for our newsletter, respond to a survey or marketing communication, fill out a form such as your waiver, use live chat, open a support ticket via phone or email, provide us feedback on our products or services, enter information on our site, surf the website, browse our store, or use certain other site features, as appropriate, you may be asked to enter Personally Identifiable Information (PII) such as:

  • your name
  • email address
  • mailing address
  • phone number
  • credit card information
  • date of birth
  • driver’s license number
  • insurance information
  • your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system
  • other details which are collected to help you with your experience

SECTION 2 – When do we collect information?

We collect Personally Identifiable Information (PII) from you when you provide it to us when we ask you for it to help you with your experience when you:

  • register on our site
  • make a purchase on something from our store as part of the buying and selling process
  • complete a transaction
  • verify your credit card
  • place an order through our store
  • arrange for a delivery
  • return a purchase
  • book a reservation
  • subscribe to or sign-up for our newsletter
  • respond to a survey or marketing communication
  • fill out a form such as your waiver
  • use live chat
  • open a support ticket via phone or email
  • provide us feedback on our products or services
  • enter information on our site
  • surf the website
  • browse our store
  • use certain other site features, as appropriate

SECTION 3 – What do we do with your information?

When you register on our site, make a purchase on something from our store as part of the buying and selling process, place an order on our site, book a reservation, sign up for our newsletter, respond to a survey or marketing communication, fill out a form such as your waiver, use live chat, open a support ticket via phone or email, provide us feedback on our products or services, enter information on our site, surf the website, browse our store, or use certain other site features, we collect the Personally Identifiable Information (PII) you give us such as your name, address and email address to help you with your experience on our website.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, new products, and other updates.

SECTION 4 – How do we use your information?

We may use the information we collect from you when you register on our site, make a purchase on something from our store as part of the buying and selling process, place an order on our site, book a reservation, sign up for our newsletter, respond to a survey or marketing communication, fill out a form such as your waiver, use live chat, open a support ticket via phone or email, provide us feedback on our products or services, enter information on our site, surf the website, browse our store, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey, or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with you after correspondence (live chat, email, or phone inquiries).

SECTION 5 – Consent

How do you get my consent?

When you provide us with Personally Identifiable Information (PII) to complete a transaction, verify your credit card, place an order, book a reservation, register on our website, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your Personally Identifiable Information (PII) for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@startskydiving.com or mailing us at: Start Skydiving, LLC, 1711 Run Way, Middletown, Ohio (OH), 45042-2300, United States of America (USA)

SECTION 6 – Security

How do we protect visitor information?

To protect your Personally Identifiable Information (PII), we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Our website is scanned on a regular basis for malware, security holes, and known vulnerabilities in order to make your visit to our site as safe as possible.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your Personally Identifiable Information (PII).

Your Personally Identifiable Information (PII) is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

In addition, all sensitive information you supply, including credit card information if you provide us with it, is encrypted using Secure Socket Layer (SSL) technology and stored with an AES-256 encryption. All transactions are processed through a gateway provider and are not stored or processed on our servers. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – Cookies

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable and turn off any or all cookies, it should not affect your experience with our site and you should still be able to place orders and make reservations through it. If any site efficiency features do become disabled when you disable any cookies, some of our services may not function properly. However, you can still place orders over the phone by contacting customer service.

SECTION 8 – Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also disclose your Personally Identifiable Information (PII) when its release is appropriate to:

  • Comply with the law if we are required by law to do so.
  • Enforce our site policies if you violate our Terms and Conditions of Service and Use Agreement.
  • Protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

SECTION 9 – Third-party services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personally Identifiable Information (PII) will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your Personally Identifiable Information (PII) used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy Statement or our website’s Terms and Conditions of Service and Use Agreement.

SECTION 10 – Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our site. When you click on links on our site, they may direct you away from our site and toward these products or services on third-party sites. These third-party sites have separate and independent privacy policies. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use third-party vendors, such as Google AdWords advertising, to show our ads for our website on sites across the internet. We may use one or more of any of the following AdWords features listed below to gather information for advertising based on interests and location:

  • Remarketing
  • Affinity Audiences
  • Custom Affinity Audiences
  • In-market Audiences
  • Similar Audiences
  • Demographic and Location Targeting

We may use any of the Google AdWords advertising features above, including the remarketing or similar audiences feature in AdWords, on our websites or apps to gather information to advertise online to reach people who previously visited our website, and match the right people with the right message.

Regardless of how we send data to Google Analytics (for example, via the Google Analytics tracking code, Google Analytics SDK, or the Measurement Protocol), we will never facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we have robust notice of, and your prior affirmative (i.e., opt-in) consent to, that merger.

Google, as a third-party vendor, may use cookies to serve ads for our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous past visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy page.

We may have enabled and implemented Google Analytics Advertising Features on our website that may include any of following:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interests Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers (such as DoubleClick Platform Integration)

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as DoubleClick cookies and Google advertising cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Users can set preferences for how Google advertises to you using the Google Ad Settings page.

You can opt-out of our Google Analytics Advertising Features by using the following means:

  • To opt out of interest-based ads by Google through Ads Settings, follow the instructions here.
  • To opt out of interest-based ads in mobile apps, follow the instructions below for your device:
    • Android:
      • Find and open Google Settings in one of these places (depending on your device):
        • A separate app called Google Settings
        • In your main Settings app, scroll down and tap Google
      • Touch and select Ads.
      • Switch on “Opt out of interest-based ads.”
    • iOS:
      • Devices with iOS 6 and above use Apple’s Advertising Identifier. To learn more about your choices for limiting ad tracking and using this identifier, visit your device’s Settings menu.
  • To opt out of DoubleClick’s use of cookies, visit the DoubleClick opt-out page.
  • Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative (NAI) opt-out page. Using the tools on this page, you can opt out from receiving Interest-Based Advertising from some or all of the NAI’s participating member companies that use HTTP cookies on your computer browser for Interest-Based Advertising.
  • You may also wish to consider using Google Analytics’ currently available opt-outs for the web such as the Google Analytics Opt-Out Browser add-on to permanently opt-out of a third-party vendor’s use of Google Analytics advertising cookies on your computer browser for interest-based advertising.

SECTION 11 – California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information (PII) from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on every page of our website or, as a minimum, at the bottom of the first significant page after entering our website’s homepage.
  • Our Privacy Policy link includes the word “Privacy” and can be easily found on the page specified above.
  • Users will be notified of any privacy policy changes on our Privacy Policy page specified above.
  • Users are able to change their Personally Identifiable Information (PII) in person or via email, phone, online chat, or by logging into their account.

SECTION 12 – How does our site handle “Do Not Track” (DNT) signals?

We honor “Do Not Track” (DNT) signals and do not track, plant cookies, or use advertising when a “Do Not Track” (DNT) browser mechanism is in place.

SECTION 13 – Does our site allow third-party behavioral tracking?

It’s also important to note that we may or may not choose to allow third-party behavioral tracking.

SECTION 14 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personally Identifiable Information (PII) from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

SECTION 15 – Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect Personally Identifiable Information (PII).

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur. Should a data breach occur, we will notify the users via email and/or in-site notification as soon as we are able to do so.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle not only requires that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information.
  • Respond to inquiries and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@startskydiving.com or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

SECTION 17 – Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to serve to you.

Information to Contact Us for Questions

If you would like to:

  • ask any questions regarding this privacy policy,
  • access, correct, amend, or delete any Personally Identifiable Information (PII) we have about you,
  • register a complaint, or
  • simply receive more information,

you may contact our Privacy Compliance Officer using the information below:

Start Skydiving, LLC
[Re: StartSkydiving.com Privacy Compliance Officer]
1711 Run Way
Middletown, Ohio (OH) 45042-2300
United States of America (USA)

Last Edited on 2016-05-01